Shipping Policy
At Krisen Shop, we are committed to providing reliable shipping services to ensure that your order arrives as quickly and safely as possible. Please take a moment to review our shipping policy for details on processing, shipping times, and other important information.
1. Processing Time
All orders are typically processed within 1-3 business days (excluding weekends and holidays). Once your order is processed, you will receive an email with tracking information, if available.
If there are any delays with your order, such as inventory issues or order verification, we will notify you promptly via email.
2. Shipping Rates & Delivery Times
Shipping costs and delivery times vary depending on the destination and the size of your order. Shipping rates will be calculated and displayed during the checkout process before you confirm your order.
- Domestic Shipping: For orders within [Country], the delivery time typically ranges from [X to Y] business days, depending on your location.
- International Shipping: Delivery times for international orders vary depending on the country of delivery. Generally, international shipping can take between [X to Y] business days.
Please note that delivery times may be affected by factors such as customs delays or severe weather conditions.
3. Shipping Methods
We offer various shipping methods to ensure that you get your order as quickly and securely as possible. These may include standard shipping, expedited shipping, and express options.
Once your order is shipped, you will receive a tracking number to monitor your package. If you have any issues with tracking or delivery, feel free to reach out to us at office@krisenshop.com.
4. International Orders
We ship internationally to most countries. However, please be aware that international orders may be subject to customs duties, taxes, and import charges, which are the responsibility of the customer. These fees are calculated based on the customs regulations of your country.
Krisen Shop is not responsible for any additional fees imposed by customs or other authorities. Please check with your local customs office for more information on potential import duties before placing an order.
5. Shipping Restrictions
While we strive to ship worldwide, there may be some restrictions on certain products or regions due to local regulations. If any product in your order is restricted from shipping to your location, we will notify you and offer a suitable alternative.
6. Order Issues & Damages
If your order arrives damaged or if there are any issues with the shipment, please contact us immediately. We will work with you to resolve the problem and, if necessary, send a replacement or process a refund.
To help us assist you quickly, please provide clear photos of the damaged goods and the packaging, along with your order number.
7. Address Accuracy
Please ensure that your shipping address is correct and complete before confirming your order. Krisen Shop is not responsible for lost or delayed packages due to incorrect or incomplete address information. If there are any changes to your shipping address after the order is placed, please contact us as soon as possible, and we will do our best to accommodate the change before shipping.
8. Tracking Your Order
Once your order is processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to check the status of your delivery through the respective carrier’s website.
If you experience any issues with tracking or delivery, please contact us, and we’ll be happy to assist you.
9. Contact Information
If you have any questions or need further assistance regarding shipping, please contact us at:
Email: office@krisenshop.com.